Shipping and Warranty
- We use the following Courier Services: Australia Post, Allied Express, Couriers Please, Direct Freight, Fastway, Star Track Express, Toll Ipec.
- Estimated delivery time as a guide is
1-2 business day to Sydney, Brisbane/Gold Coast Metro, Melbourne Metro;
2-3 business days to Adelaide Metro;
3-6 business days to Perth, Darwin and Hobart CBD.
Other outer area may take longer time.
- Insurance is included for all freight Free of Charge.
- Please provide a non PO Box address if possible as courier cannot access to PO Boxes.
- Delivery are made during business hours at any time. Please make sure someone is present at the premise during time of delivery. If after 2 delivery attempts by courier, a redelivery is required, a redelivery charge will be applied to the buyer.
- Item are to be packaged properly, chances of a Dead on Arrival is minimal, in the case that it happens, please inform us within 3 days. Also please return to us with its original packaging in 5 days.
Warranty & Return
- All items sold from My Projectors come with Australian manufacturer's warranty (We do not sell Grey Import) . Warranty period is stated in the listing, if you're uncertain, please feel free to contact us or the manufacturer.
- For manufacturer's warranty , Warranty claim can be made directly with manufactrer or us. If contact are made directly to manufacturer/ vendor, it will expedite the process. Alternatively, customer can contact us.
Acer Australia: 1300 365 100
Asus Australia: 1300 278 788
Benq Australia: 1300 130 336
Casio Australia: 1300 768 112
Epson Australia: 1300 361 054
LG Australia: 1300 54 2273
Nec Australia: 131 632
Panasonic Australia: 132 600
Optoma Australia: 1800 251 367
Sony Australia: 1300 137 669
Viewsonic Australia: 1800 880 818
- Warranty will not cover if product have been misused or tampered or not used according to instruction.
- No refund will be given if buyers change their mind or because of incorrect choice. Buyer have to bear cost of return item to base.
- If NEW item (except projector screens) are to be returned, there will be a 30% restocking fee and must be return within 5 days. It must not be open, must be in its original packaging and brand new condition. We reserve the right to deny return if product does not meet above mentioned condition. Please choose carefully before placing order.
- For projector screen, if box is opened or the seal is broken, a 50% restocking fee on the cost of the screen applies. Unopen box Order cancellation will incur a 20% restocking fee on the cost of the screen + freight charges. Unopen box Exchange for a different product will incur a 10% restocking fee + freight charges.
- If item is confirmed Dead on Arrival, we will arrange courier to pick up. If buyer use own courier, we will reimburse up to a reasonable amount.
- Under the warranty period, if return item are found not to be faulty, there will be a process and examination fee of $85, Buyer have to bear the cost of sending item back.
- My Projectors provide sales information only, please make sure item you purchase is compatible with your existing system. My Projectors is not responsible for any compatibility issue. If returned projector have been opened and used for less than 5 lamp hours, 20% restocking fee applied. My Projectors reserve the right not to accept any return.
- While the best effort are made to ensure every piece of information, pictures are correct/accurate, My Projectors cannot be accountable for any Errors.